Susan Difford
Co-Founder and Personal Lines Expert
Experience
Susan has spent decades in the motor insurance sector, holding senior roles at well-known insurers like AA Insurance and Swinton. Her focus has been on delivering clear, accessible information rather than engaging directly with brokers or insurers.
Expertise
Susan’s strength lies in shaping content that transparently explains insurance options. Her work ensures that visitors understand their coverage choices without needing to speak directly with brokers or insurers.
Role at Clean Green Cars
Susan helps craft content that educates visitors about insurance fundamentals. She guides users to reputable comparison platforms, helping them navigate the market easily and confidently.
Commitment
Susan is dedicated to fostering clarity and fairness in insurance information, making sure visitors can make well-informed decisions.

Susan Difford Commenting on…
Minibus Insurance
Standard van insurers often turn down minibuses. The reason is simple. Carrying passengers creates a liability that most general policies aren't designed to handle.
The D1 licence trap catches more groups than you'd expect. Anyone who passed their test after January 1997 doesn't automatically hold the D1 category. Without it, you can't legally drive a minibus with 9 or more seats. According to the Community Transport Association, over 2.9 million D1 entitlements could be lost in the next five years. Holders lose D1 automatically when they turn 70. One unlicensed driver behind the wheel and your insurer could refuse the entire claim. You can check your licence categories on GOV.UK.
Section 19 Permits add another layer. They let non-profit groups charge passengers to cover costs without needing a full operator's licence. But your insurer needs to know about the permit. If it's not declared, your policy may not respond when you need it most.
Nursing Homes and Care Homes Minibus Insurance
Many care homes get turned down by standard van insurers. The problem isn't the home. Standard van policies simply weren't built for passenger transport, volunteer drivers, or medical kit on board. Charities face similar challenges when insuring their transport.
A common mistake is not telling your insurer about volunteer drivers. If a volunteer isn't listed and clips a gate, your insurer could refuse the whole claim. Check the GOV.UK guide on Section 19 Permits (a licence that lets not-for-profit groups carry passengers without going fully commercial) to understand your legal position before you renew.
The right broker won't just find you a price. They'll check your permit type, your driver list, and whether your tail lift is listed on the policy. That's the kind of detail that saves you from a rejected claim.
9 Seater Minibus Insurance
Clean Green Cars is an FCA-regulated introducer. The service shares clear info, then connects you to expert brokers.
A common mistake is calling a 9-seater a “car” when your use is really passenger carry. That mix-up can leave gaps around drivers, permits, and Hire and Reward.
Before you buy, check your seat count, your MAM, and what your licence allows. GOV.UK explains the key minibus driving rules.
The view here is that the market asks the wrong first question. The right broker starts with how you use your 9-seater.
SP30 Insurance
Motorbike Insurance
Guides from Susan Difford…
- What Happens If I Don’t (Or Can’t) Insure and Collect My Impounded Car?
- Can I Get Impound Insurance If I Have Driving Convictions?
- How Quickly Can I Get Impound Release Insurance? Getting Your Car Back Fast
- Step-by-Step Guide: How to Get Your Car Out of the Impound Using Release Insurance
- The Top Reasons Cars Get Impounded in the UK
Clean Green Cars Editorial Guidelines
If you’d like to learn more about how we produce our content, check out our Editorial Guidelines.
We’ll walk you through our editorial process and how we strive for editorial integrity.

