Susan Difford

Co-Founder And Personal Lines Expert

Experience

Susan has worked in insurance since 1988, including senior roles at AA Insurance, Hill House Hammond and Swinton Insurance. Her background combines personal lines knowledge, customer service and operational efficiency.

Expertise

Susan's strength lies in turning complicated insurance and vehicle information into practical, plain-English guidance. She focuses on the questions people need answered before taking the next step.

Role At Clean Green Cars

At Clean Green Cars, Susan brings a customer perspective to insurance content and the wider vehicle ownership journey. That includes how drivers move between checks, reminders, My Garage and customer support.

Commitment

Susan focuses on making each step clear, calm and useful, whether somebody is comparing cover, checking a vehicle or managing an existing one.

Susan Difford

Susan Difford Commenting On...

TS20 Car Insurance

You crossed the lines before you fully realised they were there. Maybe the sat nav said turn right, or a slow-moving tractor forced your hand, or the road markings had faded in the rain. Double white line offences often happen in a moment of practical necessity - and the conviction that follows feels disconnected from the reality of what you were trying to do.

TS20 covers contravention of double white lines under Section 36 of the Road Traffic Act 1988. The penalty is 3 points and a fine up to £1,000. Disqualification is discretionary. The endorsement sits on your licence for 4 years from the date of the offence.

Specialist brokers handle TS20 regularly and understand that crossing a white line is rarely an act of recklessness. They know which insurers price the code fairly and consider the wider driving record rather than reacting to the offence in isolation.

TS10 Car Insurance

The light changed and you were already committed. Maybe it was amber when you entered the junction and red by the time a camera caught you. Maybe you hesitated, then went, and that half-second of indecision is now an endorsement. Whatever happened, a TS10 can leave you replaying that moment over and over.

TS10 covers failing to comply with traffic light signals under Section 36 of the Road Traffic Act 1988. The standard penalty is 3 points and a £100 fixed penalty, though court proceedings can result in a fine up to £1,000 and discretionary disqualification. The endorsement stays on your licence for 4 years.

Specialist brokers see TS10 every day. It is one of the most common endorsement codes, and they know which insurers treat a single traffic light offence as the momentary lapse it almost always is.

UT50 Car Insurance

A UT50 carries a weight that goes beyond the points on your licence. Aggravated vehicle taking is associated with joyriding, and that association can feel deeply unfair if your circumstances were different. Perhaps you were a passenger, perhaps you did not realise the vehicle was taken without consent, or perhaps it happened years ago and you have moved on. The label sticks, but your options are not as limited as they might feel.

UT50 relates to aggravated taking of a vehicle, carrying 3 to 11 penalty points and an obligatory ban. It is one of the more serious endorsement codes because it combines vehicle theft with an aggravating factor like dangerous driving or causing injury.

Many mainstream car insurance providers decline UT50 applicants, but specialist brokers typically deal with serious convictions every day. They know which providers assess each case individually. Your premium will likely be higher than average, but it should reduce over time as your record stays clean.

TT99 Car Insurance

Reaching 12 points and losing your licence is one of the most stressful experiences a driver can face. A TT99 does not mean you are a dangerous driver - it means minor offences accumulated. Three speeding tickets over 3 years, each feeling minor at the time, and suddenly you are facing a ban that affects your job, your family, and your independence.

TT99 is the code for a totting-up disqualification after accumulating 12 or more penalty points within 3 years. The standard ban is 6 months, though it can be longer for repeat totting-up. The court may allow you to keep driving under exceptional hardship, but this is at the judge's discretion.

After your ban ends, finding insurance is the next challenge. Specialist brokers deal with totting-up cases regularly. The key factors they assess are the types of underlying convictions, how long the ban lasted, and how recently it ended. A TT99 from speeding offences is viewed very differently from one involving more serious codes.

TS70 Car Insurance

A TS70 is confusing in a way that most convictions are not. Nobody can tell you exactly which sign you failed to comply with, because TS70 is the catch-all - the code used when the offence does not fit TS10 through TS60. You know you did something wrong near a traffic sign, but the specifics are maddeningly vague.

TS70 covers undefined failure to comply with a traffic sign, under Section 36 of the Road Traffic Act 1988. It carries 3 points and a fine up to £1,000, with the endorsement remaining on your licence for 4 years. Disqualification is discretionary.

The ambiguity of TS70 can work against you with insurers who assume the worst about an undefined code. Specialist brokers know how to explain what TS70 actually means - and more importantly, what it does not mean - to underwriters who will price it fairly.

Guides From Susan Difford...

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