Complaints Procedure

Introduction

Multiquoter Ltd acts solely as an introducer to FCA-authorised providers, which may include insurance companies, comparison service providers, or other authorised firms. We do not offer advice, sell products, or handle claims directly. This complaints procedure applies exclusively to the introduction services we provide.

If your complaint relates to products or services provided by the authorised firms to whom we introduce you, please contact those firms directly using their complaints procedures.

Submitting a Complaint

You can submit a complaint about our introducer services through the following channels:

• Email: [email protected]

Please provide your contact details and a clear description of your complaint.

How We Handle Complaints

1. Acknowledgement: We will acknowledge your complaint within three working days.
2. Investigation: We will carry out a thorough and impartial investigation, liaising with the authorised firms involved where relevant.
3. Response: You will receive a full written response outlining our findings and any remedial action within eight weeks of acknowledgement.

Our Commitment

• To treat all complaints fairly, transparently, and promptly.
• To maintain accurate records of complaints and their resolution.